We take great care and pride in the assembly of every lamp we build, and are certain you will enjoy it for years to come! All of our products are inspected and tested prior to shipping to ensure that they function properly, and are free of any damages.
If at ANY TIME you experience a mechanical or electrical issue with your lamp, resulting from normal usage of the product, please contact us so that we can do our very best to help you fix the problem. Any damages occurring from improper use of the product must be assumed fully by the purchaser.
15 DAY REFUND POLICY (for Regular Priced Items)
Our refund policy lasts 15 days, beginning on the day that you received your purchase. Sale/Clearance items are considered final sale, and are non-refundable. Light bulbs are considered final sale and are non-refundable.
If within 15 days of receiving your item(s), you are not fully satisfied, you may return it (them) to us for a refund of the original purchase price MINUS the cost of the light bulb(s), valued at $10 each (CDN). Light bulbs are considered a non-refundable item. The original costs of shipping are not eligible for refund. The costs of returning the item(s) to East Van Light must be assumed by the purchaser. Returns must have a tracking number, and we do not assume any responsibility for packages lost in the mail during the return process. It is necessary for us to receive the returned item(s) in order to issue the refund. Before returning your items(s), you must contact us by email at firstname.lastname@example.org to notify us of your intent to return your items(s), and the reason for which you are requesting the refund. We must first confirm receipt of your notification and provide you with the return address prior to your return of the product. If a product is returned WITHOUT prior notification, or if the items(s) are not returned in the same condition as they were originally shipped to you, the refund will NOT be issued. In that event, the purchaser may request that lamp(s) get shipped back to them at their cost.
We can not offer any guarantee to the performance or longevity of the lightbulb(s) we provide with your lamp(s). The average lifespan of the incandescent lightbulbs we provide is 2000-3000 hours, however, incandescent lightbulbs can burn out at anytime, and it is the responsibility of the purchaser to assume the costs of buying replacement lightbulbs.
Only regular priced items may be refunded. Sale/Clearance items, and lightbulbs, cannot be refunded.
Sorry, we do not accept exchanges.